Requisition: 202400348S
Occupational Category (Staff Positions Only): Technical/Para-Professional
Hiring Salary: Monthly-Staff
Department: IT Engagement
General Requirements:
Bachelor's degree with at least one (1) year of related experience required. Familiarity and competent use of operating systems, productivity software, eLearning software, learning management systems, and technology tools. Experience working in higher education or information technology preferred. Proficient use of eLearning design software such as Articulate 360, Camtasia, and generative AI services preferred. Competency in instructional design concepts. A combination of education, experience, certifications, and training that would produce the required knowledge and abilities could be considered.
Nature & Purpose of Position/Usual Duties:
Provide skilled technical support and training for campus information systems users, develop and deliver training content, materials, and programs. Evaluate software, and monitor programs that implement those designs.
Primary Responsibilities (Staff Positions Only):
Works with information technology teams and conducts user research to identify training needs. Designs technical training tailored for various user groups including faculty, staff, and students. Modalities include in-person, online (webinars), and on-demand. Assesses the effectiveness of training programs and refine strategies based on user feedback and emerging needs. Stays current with latest technology and training advancement and trends. Designs and delivers presentations and briefings. Serves as a consultant for campus users offering expertise on best practices and effective technology utilization. Develops, organizes, and maintains a knowledge base of technical support documentation and training materials for information technology processes, systems and tools. Performs other related duties as assigned.
About Sam Houston State University
About Sam Houston State University For more than 140 years, Sam Houston State University has been preparing students for meaningful lives of achievement. Its motto, "The measure of a Life is its Service," resonates among its 22,000 students, eight colleges and well beyond its historical roots through research, creative endeavors, service learning, volunteering and more. SHSU is an inclusive institution whose mission is to provide high quality education, scholarship, and service to students. With over 90 bachelor degrees, 50 master’s, and 11 doctoral programs—including the nation’s first Ph.D. in forensic science, SHSU provides an exceptional college experience for every student: traditional or non-traditional; first generation; international; or online. Service to self and others is paramount at SHSU and reflected in all university organizations and programs. In fact, the university was named to USA Today’s Top 50 in the U.S. for “commitment to civic engagement and global awareness,” in addition to being classified a "Community Engaged Campus" by the Carnegie Commission on Higher Education. This honor, bestowed to only 311 public institutions nationwide, acknowledges th ... e university's significant commitment to service. Sam Houston State University has a small town feel with large scale opportunities. Located in the Piney Woods region of East Texas, Huntsville provides area residents with a sense of community and belonging, although just an hour drive north of Houston. SHSU is an Equal Employment Opportunity/Affirmative Action Employer and Smoke/Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, creed, ancestry, marital status, citizenship, color, religion, sex, national origin, age, veteran status, disability status, sexual orientation, pregnancy, or gender identity or expression. Sam Houston State University is an "at will" employer. Employees with a contract will have additional terms and conditions. Security sensitive positions at SHSU require background checks in accordance with Education Code § 51.215. SHSU is committed to promoting a campus culture that embraces diversity and inclusion. The University acknowledges and values our responsibility to cultivate an equitable and inclusive environment where students, faculty, staff, and community recognize the benefits of collaboration and mutual respect through diverse identities and experiences. Member The Texas State University System
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