Job Description

Looking to join a growing company dedicated to helping others? We offer that, plus competitive salaries, a culture of learning, and a fast-paced environment. This is a hybrid position with 3 days in-office. Join our team to help make a difference in the lives of others!

About Continental General:

The Continental General family of companies has provided insurance, including life and long-term care policies, to individuals and groups for over 30 years, and currently supports over 100,000 policyholders. Both our insurance company, Continental General Insurance Company, and our third-party administrator, Continental General Services, are committed to the continuous development of our infrastructure, processes, and people. The group is actively growing through expansion of both its insurance portfolio and its administrative services. With each opportunity, we take a collaborative approach to address challenges and provide unique solutions.

Position Overview:

The Internal Trainer will be responsible to define, develop, and deliver comprehensive training to business users on CG products, our administration platform, as well as other internal applications. This role will ensure that users are fully equipped to navigate, use, and optimize the system to enhance their day-to-day operations, particularly in relation to life insurance product administration. The ideal candidate will have experience in system administration, training delivery, and a deep understanding of business processes and life insurance products.

Key Responsibilities and Priorities:

Training Delivery : Develop and deliver engaging training programs to business users on new and existing products, our admin system and related platforms both in-person and via virtual training sessions, with a focus on insurance product administration.

Training Materials : Create user-friendly training materials, including guides, tutorials, and FAQs, to support ongoing learning and system mastery.

Customization : Customize training sessions to address the specific needs of different user groups and business departments. Identify and communicate any specialized training needs.

Technical Support : Provide ongoing support and troubleshooting assistance to users post-training as they adopt new system functionalities.

Collaboration : Work closely with IT, Business Operations, Marketing, and other key stakeholders to ensure the training aligns with company goals, insurance product features, and system updates.

User Feedback : Gather feedback from trainees to continuously improve the training program and make adjustments based on user needs.

Compliance & Best Practices : Ensure that all training and system usage adhere to compliance requirements and best practices.

Qualifications

Experience :

• 5+ years of experience in training and system administration
• Advanced knowledge of life insurance, and similar products.
• Experience with life insurance ecosystems and back-office operations.
• Experience with long-term care insurance is a plus.

Technical Skills :

• Proficiency in system administration, particularly in insurance platforms and business software.
• Strong Microsoft Office skills, particularly Excel and PowerPoint.

Deep Understanding of Life Insurance Products :

• Knowledge of life insurance product features, policy management, and regulatory requirements is essential.

Communication Skills :

• Excellent written and verbal communication skills, with the ability to translate technical concepts into business-friendly language.

Training Expertise :

• Proven track record of delivering effective training to diverse groups of users, including both technical and non-technical personnel.
• Exceptional verbal and written communication skills.
• Ability to observe, review and document processes effectively.

Problem-Solving :

• Strong troubleshooting and problem-solving skills to support users in resolving issues and mastering the system.
• Excellent reading comprehension skills as well as the ability to be an active listener.

Adaptability :

• Ability to adjust training strategies to meet the needs of various user levels and adapt to changes in system functionality.

Preferred:

• Experience in the life insurance industry or working with life insurance and/or long-term care products.
• Familiarity with adult learning principles and instructional design.
• Formal education or certification(s) in adult learning, business communication, education, or equivalent insurance industry experience.

Why Join Us?

• Opportunity to lead training efforts in a dynamic and growing insurance company.
• Competitive salary and benefits, including 401(k), health insurance, and performance-based bonuses.
• Collaborative and fast-paced work environment.
• Professional development and growth opportunities within the insurance space.

Benefits:

• Competitive Salary & Target Bonus Program
• Retirement Savings – 401(k) with a company match
• Comprehensive Healthcare – Medical (BlueCross BlueShield), company-paid dental, vision, short-term & long-term disability, and life insurance.
• Work-Life Balance – 20+ days of PTO, 10 paid holidays, and paid volunteer time off.
• Flexible Work Options & Perks – Hybrid and remote opportunities, wellness programs, and weekly paid lunch for onsite staff.
• Health Savings & Flexible Spending Accounts – Includes a company match for HSAs.

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