Job Description

Job Title: Center Store (Grocery) Manager

Job Code: 153

Department: Center Store (Grocery)

Reports To: Assistant Store Manager

Primary Purpose:

Support the management and duties of store operations to meet financial and sales goals. Build associate and customer relations and promote a strong culture in support of Food Lion Strategy. Maintain solid communications with the management team, all associates in the store and throughout the organization.

Duties and Responsibilities:

• Manage the Grocery Department, including hiring, training, and developing department associates

• Supervise the performance of all duties and responsibilities of department associates and provides ongoing performance management, training and conducts timely formal performance appraisals for direct reports

• Daily management of labor (i.e., expected live) and the coaching of associates to achieve productivity expectation

• Providing leadership and motivation within the store to promote a culture reflective of our Guiding Principles, Core Values, Vision, and Strategy

• Support the achievement of budgeted financial and operating results

• Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible, and friendly customer service all while creating a positive shopping experience for customers

• Role model outstanding, friendly customer service and use skills and knowledge of department products to offer solutions that meet or exceed customers’ expectations

• Control store expenses through proper ordering, care for supplies and equipment

• Understand and use company tools such as financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), and business information systems

• Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained

• Ensure Grocery Department schedules are written to provide extraordinary customer service at all times

• Has a complete understanding of scheduling, sales, projections, wage percent, interviewing, hiring, training, company information, and all other items deemed necessary to manage the Grocery Department

• Ensure that ordering, receiving, preparation, conditioning and displaying of merchandise is done in accordance with policies and guidelines

• Observe and correct all unsafe conditions that could cause associate or customer accidents

• Record and report all associate and customer accidents in accordance with established Food Lion procedures

• Monitor shrink ensuring that inventory is accounted for; provide coaching for associates to recognize and prevent losses

• Assist with the physical inventory of product on hand bi-annually

• Ensure that all advertising and sales promotion materials and signage applicable to the Grocery Department are properly utilized

• Ensure compliance with local, state, and federal regulations

• Adhere to all company guidelines, policies, and standard practices

• Maintain security standards

• Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses

• Provide recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales

• Perform all other duties as assigned

Qualifications:

• High school graduate or equivalent preferred

• Excellent interpersonal, organizational, communication and customer service skills

• Good understanding of store operations preferred

• Ability and willingness to learn multiple tasks and technical requirements of the job

• Ability to use technical information to solve problems

• Ability to lead and direct others

• Must meet minimum age requirements to perform specific job functions

• Must be able to meet the physical requirements of the position, with or without reasonable accommodations

• Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a “Certified Food Safety Manager” or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment; Accreditation must be maintained while employed in a position requiring accreditation

Physical Requirements:

• Ability to use computers and other communication systems required to perform job functions

• Ability to use handheld computers for orders, mark downs, scan outs, and inventory

• Stand 100% of the time, frequently walking short distances

• Ability to push or pull up to 2000 pounds using a pallet jack or float

• Perform repetitive hand and arm motions

• Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and approximately 100 lbs. on occasion

• Be able to handle a variety of substances associated with cleaning and packaging materials, and household cleaners

• Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level

• Meet established volume activity standards for the position

• Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time

• Have sufficient visual ability to check invoices, dates, and other written documents

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