Applicants will now pick up their passports as soon as they receive a message indicating the documents are ready

The Department said that applicants no longer need to book appointments to pick up their passports.

“The Directorate of Immigration Services is Listening and open to all emerging issues.”

The Directorate of Immigration Services has announced the simplification of the passport collection process.

In a statement on Sunday, the Department said that applicants no longer need to book appointments to pick up their passports.

“Further, we have simplified the process of passport delivery: applicants are no longer required to book for appointment to collect passports,” The Directorate said in a statement on X.

Applicants will now receive a message from the Immigration Department, confirming that their application has been processed and passport printed.

Thereafter applicants will proceed to the collection desk, at the respective places where they applied and pick up their documents.

They added that the changes come in response to public feedback and are part of the Directorate’s commitment to enhancing efficiency and accessibility.

“The Directorate of Immigration Services is listening and open to all emerging issues.”

The Directorate encouraged the public to reach out to them in case of any concerns or suggestions.