Job Description

Job Title: Warehouse Operations Lead

Duration: 6-month (Contract to Permanent)

Location: Katy, Texas (On-site)

Pay Range: $23.00 - $25.00 per hour

Language: Mandarin-English Bilingual

Who we are:

• We are a leading one-stop international logistics online services platform, offering comprehensive international logistics services, including FCL, LCL, air freight, rail service, trucking, customs clearance, warehousing, cargo insurance, bulk cargo service, port of destination services, etc.
• We are designed to apply the internet and digital technology to visualize and optimize cross-border supply chain logistics to achieve the same efficiency and convenience as express delivery. ‘Simple shipping and easy freight’ is the mission. We have developed strategic cooperative partnerships with leading ocean carriers and logistics service providers such as COSCO Shipping, Maersk Line, Sinotrans, etc.
• We have built up the ocean and air transport network from China to the world and introduced a series of innovative product offerings such as the First-class FCL, First-class LCL, First-class Air Freight, realizing online quotation, online orders, online logistics tracking, and other abundant functions, to build a more efficient and intelligent cross-border supply chain logistics.

Responsibilities:

• Be responsible for the overall operational performance of the warehouse and lead training initiatives to improve employees
• Supervise the delivery and receipt of goods in the warehouse; manage the inventory, quality control, and other business procedures; Ensure the accuracy and efficiency of outbound data; Ensure that the business adheres to all safety regulations and other government requirements.
• Familiar with the project process, monitor and analyze data, and ensure the efficient operation of the system in the warehouse through data management.
• Complies with federal, state, and local warehousing, material handling, and shipping requirement by studying existing and new legislation.
• Effectively handle customers' complaints, provide feedback, visit customers and perform service communication.
• Constantly optimize and minimize the outbound operation, property damage, and loss caused by returns cost of warehouses
• Work closely with the other departments to promote a more efficient process system.

Qualifications:

• Bachelor's Degree or above is preferred.
• 1 years of experience in logistics warehouse management.
• 1+ years’ experience in a warehouse lead role
• Proficient knowledge of warehouse procedure and policy
• Excellent problem-solving skills and leadership qualities
• Ability to work with all levels of company staff
• Comfortable delivering frequent direct written and oral feedback
• Solid knowledge of mainland China export policy
• Experience working in a fast-paced environment with multiple priorities and tight deadlines.
• Proficiency in Mandarin speaking

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