Job Description

About the Job

We are looking for an experienced Spa/Medical Spa Manager at our Luxurious Spa located in Richmond.

Luxura Aesthetic Medical Spa offers a range of premium beauty and wellness services tailored to our clients’ aesthetic and therapeutic needs. Our team is dedicated to providing exceptional client experiences through high-quality treatments and a client-focused approach. We are seeking a qualified candidate that has sales and service base background like spa, med spa, or package-based services.

Overview:
The Med Spa Manager operates in a specific location and delivers a luxury brand level experience to all clients. The role maintains the day-to-day operations of the spa location including overseeing the staff, tracking and achieving all operations targets, ensuring a client experience in line with Luxura/AAG standards and delivering safe practices and compliance with all regulations.

We offer benefits such as: healthcare, dental, vision, and 401k, great team dynamic, financial growth offered through commissions earned, and the opportunity for complimentary services.

Responsibilities:

• Develop and implement processes to deliver the safest and best customer experience possible. Oversees day-to-day operations of the office including but not limited to; check-in/check-out, patient forms, room management, schedule supervision, maintaining patient records, collecting and applying payments, retail sales, reconciliation and office cleanliness.
• Oversees the staff to ensure employees are delivering services at the highest standards and delivering on results.
• Develop and implement strategies to drive sales, increase revenue, and achieve business targets.
• Conduct inventory management to optimize stock levels and minimize waste.
• Lead by example in delivering outstanding customer service and resolving any customer concerns or issues promptly.
• Interview, hire, train, and supervise spa staff to ensure a cohesive team environment.
• Utilize sales management techniques to promote spa services and products effectively.
• Monitor market trends and competitor activities to stay ahead in the industry.
• Collaborate with ownership, Independent Contractors performing medical services and AAG leadership to ensure compliance with all regulations, reporting requirements and processes.
• Implement retail principles to maximize retail sales within the spa.

Experience:

• Proven experience in a managerial role within the spa or hospitality industry.
• Strong background in management with a track record of achieving revenue targets.
• Proficiency in conducting interviews, training staff, and fostering a positive work culture.
• Knowledge of inventory management practices to control costs and optimize resources.
• Ability to effectively sell spa services and products to drive business growth.
• Familiarity with retail concepts for successful retail operations.

Qualifications:

• An associate's degree or higher in business management or a related field. Requisite experience may substitute for the degree requirement.
• 3 - 5 years in a medical spa setting including managing and achieving sales processes and targets.
• Strong knowledge of all medical spa procedures and the regulations that govern the operation.

Job Tags

Full time, For contractors,

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