Job Description

Solutions Consultant

Alpharetta, Georgia Las Vegas, Nevada

Job Description

Client provides industry-leading modern cloud-native solutions for Hospitality. Our 100% hospitality focus client software, solutions and services have been expressly engineered to optimize Return on Experience at every guest & staff touchpoint. The Client's Hospitality Cloud™ combines core operational systems for property management (PMS), point-of-sale (POS), and inventory and procurement (I&P) with Experience Enhancers ™ that provide state-of-the-art security, mobile convenience and extensive digital interactions for guests and employees.

Global customers include branded and independent hotels; multi-amenity resort properties; casinos; property, hotel and resort management companies; cruise lines; corporate and campus dining providers; food service management companies; hospitals; lifestyle communities; senior living facilities; stadiums; and theme parks.

Role Summary:

The Solutions Consultant is assigned to projects with great complexity and is responsible for the overall success of the project. This position will be the main point of contact for all project related concerns and will own the scope of work, managing onsite resources, and identifying all risks and exposures. The Solutions Consultant will also conduct implementation and integration specialist related accountabilities.

The position requires up to 90% travel across the United States and Internationally, with limited advanced notice.

Your duties will include:

• Manage and direct onsite team resources including the creation of detailed daily schedules for all onsite team members.
• Collect operational considerations from customer project management and design configuration of systems to support customer requirements.
• Make recommendations to utilize full advantages of client product line while maximizing operational efficiencies.
• Identify and manage project scope. Verify that project documentation is sufficient, as well as clear and concise to guarantee that all parties are knowledgeable of required project tasks and milestones.
• Collaborate with customer project management to reduce or eliminate project risks and exposures and to develop effective communication plan for escalation process; provide solutions for issues resulting in project scope change.
• Install, configure, and test system configuration in order to maximize efficiency and provide operational consistency.
• Manage the data conversion and reconciliation effort
• Develop detailed project documentation upon completion of project to ensure that the Customer Care team has all relevant information to handle support for client going forward.
• Research software problems defined by customers and provide diagnosis and resolution.
• Confirm production readiness, and supports problem management and resolution through tactical and strategic technology insertions.
• Direct internal resources including identified Installation team, along with other internal client resources, as needed, to work through project tasks and challenges to determine and finalize appropriate solutions to meet project goals.
• Direct internal departments to recognize installation improvements and utilize product feedback of clients products to improve the product.
• Other duties as assigned.

Requirements for success:

• Education & Experience: Bachelor's degree in a related field or equivalent work experience in hospitality, technology, or related fields.
• Implementation Experience: 3+ years of experience in system implementation, IT management, or hospitality operations.
• Operational Experience: Experience in purchasing functions, inventory management, and reconciliation processes.
• Travel Requirement: Willingness to travel domestically and internationally up to 90% of the year with limited advanced notice.
• Business Acumen: Good understanding of business operations and accounting practices.
• Customer Service: Strong dedication to providing excellent customer service.
• Communication: Exceptional communication skills, with fluency in English.
• Work Ethic: High level of commitment and willingness to exceed client expectations.
• Interpersonal Skills: Outstanding interpersonal skills, with the ability to work well in a team environment.
• Self-Initiative: Ability to work independently with a high degree of self-motivation.
• Problem-Solving: Strong problem-solving skills and the ability to adapt to changing project priorities.

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