SENIOR APPLICATION SUPPORT ANALYST-EPIC & SYSTEMS SUPPORT - 9818 Job at Montefiore Medical Center, Yonkers, NY

V0tTOWk1ZEZYRlA0KzJabTdCYjh5TjhxTGc9PQ==
  • Montefiore Medical Center
  • Yonkers, NY

Job Description

Montefiore is ranked among the top hospitals nationally and regionally by  U.S. News & World Report . For more than 100 years we have been innovating new treatments, procedures, and approaches to patient care, producing stellar outcomes, and raising the bar for academic medical centers in the region and around the world.

As Montefiore has built paths to deliver lifesaving health outcomes to underserved communities, we are looking to the future of tech-enabled care delivery to create better experiences for patients, providers, and operations teams. Montefiore is actively investing in its technology teams as a new system-level priority.

Montefiore Einstein Technology offers an exciting, fast-paced environment in which dedication and innovation are rewarded and where individuals can make a difference in the lives of patients. We are comprised of 700+ individuals collaborating in our mission to improve the quality of healthcare through advanced IT solutions. Montefiore offers strong benefits, generous time off and a very competitive 403B contribution. 

*Montefiore requires employees to be available to work on-site when required, and to be vaccinated, including for Flu and COVID.

We are hiring for a  Sr. Application Support Analyst on our Epic Systems and Technical Support team that will be responsible for site assessments, software builds, (TDR) technical dress rehearsals, device installations, testing and implementations. The ideal candidate will have extensive knowledge of Epic, incorporating all technical hardware and software components. This position requires some on-site work in our Bronx, NY and Westchester, NY locations. 

Responsibilities:

  • Interact with clinicians/SMEs/end-users to obtain clarification on the use of devices as it relates to their clinical workflows to ensure superior customer service.
  • Work across interdisciplinary IT teams and medical center departments to gather requirements and specifications.
  • Conduct on-premises site surveys to assess hardware current and future needs.
  • Conduct on-premises site surveys to assess network current and future needs.
  • Clear and concise documentation using MS 365 products such as Excel, Viso, etc.
  • Epic print mapping for printers and workstations
  • Conduct Technical Dress Rehearsals (TDR) with all devices that integrate with Epic. Test workstations and peripheral devices, using Epic software modules and executing Epic test scripts to ensure printing queues are created, printers are mapped correctly, and peripheral devices are working as expected.
  • Third-party applications testing with Dragon (medical dictation), VPSX (Epic Print Server), (BCA) Business Continuity Access (Epic Downtime)
  • Serve as liaison with technical and clinical teams for setup and build of various hardware.
  • Convert specifications to logical flow charts.
  • Analyze user needs and software requirements to determine feasibility of design within time and cost constraints.
  • Modify existing software to correct errors, allow adaptation to new hardware, for enhancements, or to improve performance.
  • Test new development and modifications.
  • Installation of hardware, software, mobile devices, and other IT peripherals such as workstations, printers, e-signature pads, bar code scanners, and other end-user devices that integrate with the Epic.
  • Responsible for Cochlear and Dragon applications along with Rover, Proprio, e-signature pads and others
  • Support various Epic applications and product teams via Service Manager ticketing system.
  • Validate deployment packages to automate and ensure the quality of installation routines for new applications, service packs and/or upgrades.
  • Provide documentation on any failed workstations or devices, using Epic TDR Results Editor and Epic test-script outputs, to ensure proper and efficient turnaround times for failure, troubleshooting, and resolution. Understand expected results and document failures effectively based on test script requirements.
  • Follow-up and retest assigned issues.
  • Assist with Epic device readiness activities (e.g., device labeling)

Required:

  • Bachelor's degree or equivalent experience
  • Must be certified in at least one module of Epic
  • Device management including mobile devices (implementation, installation, and support)
  • Experience with preparations for and conducing Technical Dress Rehearsals
  • Experience with full-life cycle application/software implementations.
  • Application testing including Epic, UAT and Regression Testing
  • Extensive knowledge in hardware configuration and integrated workflows
  • Fundamental knowledge of legacy systems
  • Strong desktop application experience
  • Ability to work independently
  • Critical thinking skills; strong problem solving and analytical skills.
  • Eager to learn, exceptional listening skills.
  • Excellent written and verbal communication skills
  • Excellent follow up skills, documentation skills and organizational skills.
  • Adaptability in a rapidly changing environment with competing priorities
  • Ability to work on-site, as required.
  • Flexibility to work non-conventional working hours including nights and weekends for go-lives.
  • Meeting requirements for Epic certification is a condition of employment.

Desired:

  • Knowledge of third-party applications such as Dragon (medical dictation), VPSX (Epic Print Server), (BCA) Business Continuity Access (Epic Downtime)
  • Deployment experience

Department: Montefiore Information Technology Bargaining Unit:  Non Union Campus:  YONKERS Employment Status:  Regular Full-Time Address: 3 Odell Plaza, Yonkers
Shift:  Day Scheduled Hours: 8:30 AM-5 PM Req ID: 223627 Salary Range/Pay Rate: $80,355.00- $107,140.00  

For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.

To learn more about the “Montefiore Difference” – who we are at Montefiore and all that we have to offer our associates, please click 

Montefiore is an equal employment opportunity employer. Montefiore will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law. 

LI-MF1-REDIRECT; SF-DICE-MIT

Job Tags

Full time, Temporary work, Shift work, Night shift,

Similar Jobs

Crossroads Hospice & Palliative Care

Registered Nurse (RN) - PRN Shifts Job at Crossroads Hospice & Palliative Care

 ...in the lives of those who need it most. Registered Nurse (RN) PRN Qualifications: ~1+ years of prior skilled nursing experience...  ...physical ~ Hospice or Home Health experience preferred Registered Nurse (RN) PRN Available Schedules: Evenings and Weekends... 

Stefanini North America and APAC

Desktop Support Specialist Job at Stefanini North America and APAC

 ...and reacting to escalations. Individual team members will attend a clients' desk to provide best-in-class technology support or use remote tools to assist clients in remote offices or who are working from home. Excellent communication and customer service skills are... 

Travel Placement Service

Leisure Travel Agent Job at Travel Placement Service

We have an opportunity for a talented Leisure Travel Agent with Apollo GDS skills that resides in Sarasota, FL area. Skills needed...  ...GDS proficiency Knowledgeable of Luxury travel products International travel destination experience Strong sales skills... 

University of Cincinnati

Coordinator Special Projects/Programs, Environmental & Public Health Sciences | University of Cincinnati Job at University of Cincinnati

 ...department with world-renowned faculty and staff. A full time Coordinator Special Projects/Programs staff position is available in the...  ...000 students. UC has many top ranked programs in areas such as Music and Arts, Medical and Human-Services, Criminal Justice and more... 

JOHNLEONARD

Litigation Legal Administrative Assistant #31818 Job at JOHNLEONARD

 ...An award-winning Boston law firm is hiring an experienced Litigation Legal Administrative Assistant to support a team of busy attorneys. The firm offers a generous compensation range of $90K-$105K, plus comprehensive benefits. To give you an idea of how this Litigation...