Job Description

BGSF has partnered with telecommunications company in search of a Sales Support Administrator in a contract-to-hire position.

Job Summary:

The Sales Support Analyst primarily assists the Sales Team in the pre and post sales process to help increase revenue. They focus on both the administration of the customer experience from close of the sale through service delivery and on administrative support responsibilities for the sales teams. This role will be to interface with sales, operations, billing, and have ongoing customer support, contract maintenance, and order tracking.

Key Job Responsibilities:

• Work closely with sales team to support account management; including pricing proposals, order entry, order installation tracking
• Quality control of order entry process
• Concentration in accuracy of all order types
• Work closely with different departments to provide status to customers
• Draft & send correspondence to Customers for order status, Firm Order Commitment, and completion
• Track & control contractual obligations for compliance – including review of paperwork from company CRM database.
• Responsible for maintaining accurate customer records and data in CRM database
• Assist sales team in large RFPs, generation of proposal documents & contractual agreements.
• Optimize customer communication specifically related to welcome letters, project updates, and customer inquiries

Required Skills/Abilities:

• Excellent verbal and written skills communicator.
• Good organizational and problem-solving skills.
• Proficiency with presentation tools, Microsoft Word and advanced skills in Excel.
• Experience with NetSuite preferred.
• Ability to work on multiple tasks & projects at once, including working with many different departments simultaneously.

Education/Experience Requirements :

• Bachelor degree or equivalent work experience is preferred.
• 2 - 3 years of sales, administrative or customer service experience required, experience in telecommunications preferred.

Only candidates with backgrounds who match our client's requested experience will be contacted. Do not take this as a poor reflection on your experience, just a decision for the specific needs of our client's project/job. We look forward to working with you.

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