Job Description

Gorgias empowers ecommerce brands to grow through AI-powered customer experience. We are the #1 CX platform in the industry, trusted by over 15,000 merchants worldwide – from small independent shops to some of the largest ecommerce brands in the world.

We offer the most integrations of any tool on Shopify (100+) and the ability to get setup fast, without the need for complex onboarding. Gorgias offers its users a unified platform to manage every aspect of their customer support on every channel.

We can automate 60% of a brand’s support so that agents can focus on high-value conversations and driving sales. Plus, we offer purpose-built marketing tools to help merchants convert more shoppers into customers, driving GMV.

About The Team

The team’s mission is to make fast and legal-proof decisions by building trusted relationship with our customers and our teams internally.

As a Product and Privacy Counsel at Gorgias, you will play a key role in shaping our privacy and product compliance strategy. You will provide strategic legal advice to our Product and Engineering teams, ensuring that privacy and data protection considerations are seamlessly integrated into our business operations and growth initiatives.

We are looking for a dynamic and highly motivated Legal Counsel to join our expanding legal team as the third member. This is a unique opportunity to become Gorgias' dedicated privacy expert and contribute to building a robust compliance framework.

What You'll Do

• Proactively identify, analyze, and mitigate legal and regulatory risks at every stage of the product life cycle

• Develop a deep understanding of Gorgias’s product and data flows; conduct new product/ feature reviews.

• Maintain partnerships with internal stakeholders to educate and identify potential privacy or other regulatory concerns

• Support and maintain a privacy compliance program that scales to meet changing and new regulations.

• Develop deep expertise on AI regulations, privacy (GDPR and CCPA) and product regulations that enable you to effectively counsel our product teams

Who You Are

• 3+ years of experience in a law firm or in-house, with a particular focus on privacy laws (GDPR, CCPA, CAN-SPAM) and global data protection laws.

• High ethical standards, excellent judgment, and a high degree of emotional intelligence to build strong collaboration with stakeholders across the team and the business

• Experience counselling on global privacy compliance and emerging regulations and best practices in artificial intelligence.

• Strong analytical and problem-solving skills

• Ability to manage several simultaneous projects under deadline pressure

• CIPP/US, CIPP/E or CIPM privacy certifications are a significant plus

Perks & Benefits

• 🏖️ 5-week vacation plus 2 weeks RTT (We follow each country's appropriate PTO Laws)

• 🤕 Paid sick leave

• 🧸 Paid parental leave (16 weeks)

• 💻 MacBook Pro

• 🍽️ Personal credit card to buy lunches (we use Swile )

• 🏥 We provide private health insurance (we use Alan )

• 💆🏻‍♀️ Get up to €700 to set up your workstation at home (working from home should feel breezy)

• 📚 Get up to €2000 of learning material per year (includes books, courses, and training sessions that are easily identified and linked with your job scope. This also covers individual coaching!)

• 🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats! ( Here is the photo album from our last company retreat in Mexico in 2022, when we were a total of 200 people!)

More cool things to know about Gorgias... 😁

• Raised our Series C-2 for $29M in May 2024: Article Here ⬅️

• We went from 0 to 15,000+ merchants using our platform since 2016

• We have a 4.3 rating on Glassdoor & 4.7 Comparably culture score

• What our customers are saying: apps.shopify.com/helpdesk#reviews

• Other positions: gorgias.com/about-us/jobs

• Discover the Gorgias Platform

• Learn about our Compensation Policy

Gorgias ensures equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, veteran status, or any other characteristic protected by law.

Gorgias is committed to the full inclusion of all qualified individuals and will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact accommodation@gorgias.com

Compensation

€96.9K – €107.1K • Offers Equity

Check the public salary and equity calculator to get the numbers tailored to your level and location.

Our calculator maintains fairness and pay equity within the organization, and you can find more info on how we calculate salaries here .

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