Job Description

At Fairmont Scottsdale Princess unparalleled service and luxury await guests of Privado our exclusive villa experience. At Privado we are looking for experts in luxury; to know luxury is to serve luxury. Our carefully curated team of Experience Concierge will look forward to assisting the most discerning travelers creating exceptionally special experiences that will become treasured memories. This team will ensure every last detail is accounted for from reservation to departure; taking the time to give genuine continuous care for each guest. This level of detail and precision will be essential to creating a thoughtfully personalized and ultraluxe experience that is exclusive to Privado.

• Consistently offer professional friendly and engaging service
• Provide exceptional Concierge information to our guests about local and area attractions restaurants theatres special events tickets confirmations and other available services
• Provide prearrival arrival and departure assistance for all Privado guests
• Oversee room assignments of all incoming guests
• Develop and maintain strong guest relationships to ensure Privado and Fairmont loyalty
• Develop and maintain contacts with business partners concessionaires local community and counterparts of Privado throughout Fairmont Hotels & Resort
• Assist guests regarding hotel facilities in an informative and helpful way
• Address guest concerns and react quickly logging and notifying proper departments
• Follow department policies procedures and service standards
• Follow all safety policies 
• Other duties as assigned 

Qualifications :

• Previous Property Management System experience preferred
• Previous customer service related experience preferred
• Computer literate in Microsoft Window applications required
• University/College degree in a related discipline an asset
• Must possess a professional presentation
• Must possess outstanding guest services skills and sophisticated verbal & written communication skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs remaining calm and courteous at all times

Physical Aspects of Position:   Physical aspects of the position include but are not limited to the following:   

• Frequent standing and walking throughout shift
• Occasional kneeling pushing pulling lifting up to 20lbs
• Occasional ascending or descending ladders stairs and ramps

Remote Work :

No

Employment Type :

Fulltime

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