Part-time Nights/Weekends, Remote/Hybrid, Customer Service Representative Job at Centah Inc, Fort Lauderdale, FL

WHF1N2lKeE9VVkQyK21abTZSRCt4TjhvSWc9PQ==
  • Centah Inc
  • Fort Lauderdale, FL

Job Description

**This is a hybrid position. Work from home status is only granted if criteria is met, and upon completion of 1 week of in-office onboarding/training.**

Who is Centah?

Acquired by Financeit in 2017, Centah is a lead and workflow management company that allows some of North America’s largest home improvement businesses to distribute and manage leads, powering over $3 billion in annual sales. One of the driving forces behind Centah’s industry-leading platform is a full-service contact center in Fort Lauderdale, Florida, that specializes in inbound and outbound support for the home improvement industry. Centah’s Call & Contact Centers become the main point of contact for the customer, ensuring expectations are met and managed throughout the lifespan of the project.

About the role:

We are looking for an enthusiastic and self-motivated Customer Service Representative to join our team. As a Customer Service Representative, you must be able to work in a fast paced environment, be flexible with an aptitude for learning, understanding, and conveying information. You will also be responsible for treating every customer with the utmost courtesy while maintaining a positive outlook on every call. Excellent communication skills are vital for this role, along with enjoying assisting customers in a friendly and respectful manner.

Responsibilities:

  • Answer incoming calls and respond to customer’s requests
  • Ability to work in a fast paced environment
  • Book appointments for members with a high degree of data accuracy
  • Maintain excellent written and verbal communication skills on a consistent basis
  • Identify and escalate issues to supervisors
  • Responsible for adapting to fast changing guidelines with customers
  • Informs clients by explaining procedures; answering questions; providing information
  • Maintains and improves quality results by adhering to standards and guidelines

Requirements

  • High school graduate or G.E.D.
  • Minimum of one year experience in an inbound/outbound call center or retail environment is preferred
  • Excellent oral and written communication skills
  • Ability to multitask in speaking on the phone, using the computer and keyboard simultaneously
  • Ability to type at least 25 words per minute is preferred
  • Experience in providing exceptional customer service and maintaining established quality requirements
  • Must be able to pass a background check

Benefits

  • Opportunity to working from home
  • $15,000 Life Insurance (Company Paid)
  • 401K plan eligibility after 1 year of service w/company match of up to 4%
  • Weekly/monthly gift card drawings/contests for meeting goals
  • Career learning and development programs
  • Casual dress code

Financeit is an equal opportunity employer. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Next steps:

If what you just read excites you, we’d like to hear from you! Please submit your application and we’ll contact you if you become selected for a virtual interview.

Job Tags

Casual work, Remote job, Flexible hours, Night shift, Weekend work,

Similar Jobs

Reyes Coca-Cola Bottling

General Laborer, Warehouse Job at Reyes Coca-Cola Bottling

Responsibilities: Join the leading beverage provider, Reyes Coca-Cola Bottling! Shift: Full Time, 4:30pm start Benefits: Union, Medical, Dental, Vision,Retirement Plan, Vacation Hourly Pay Rate:$21.71 If you enjoy our products, youll really enjoy being... 

Sanford Health

Registered Nurse - GI Lab - Full Time Days Job at Sanford Health

 ...package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package... 

The Maven Group, LLC

Apex/ Salesforce Developer Job at The Maven Group, LLC

 ...growing its SalesForce team and has asked The Maven Group to help find some great people. They are looking for a talented SalesForce Apex Developer that will located to the DC metro area and interested in working most of time remotely with a couple of days onsite at... 

Buckhead Pet Pals

Pet Sitter/Dog Walker Job at Buckhead Pet Pals

 ...Buckhead Pet Pals Buckhead Pet Pals is hiring, we are Atlanta's Premier Pet Sitting Company. We have been providing in home pet...  ...providing superior pet care. Job Summary We are looking for a Pet Sitter who is active and passionate about pets. A pet sitter goes to... 

The H&K Group

Experienced Pipe Laborers Job at The H&K Group

 ...tools needed for daily operations Get job set up for daily function such as setting up a pipe laser Operate a Wacker and jumping jack to perform backfilling duties Use cut saws to make pipe proper length Prep pipe for connection before pipe gets lowered...