Job Description

Join Our Team as a Front Office Medical Receptionist

At New U Women’s Clinic & Aesthetics, we believe in providing exceptional care to our patients and creating a supportive, innovative environment for our team members. As a Front Office Medical Receptionist, you'll play a vital role in ensuring the efficient operation of our clinic. You’ll be the first point of contact for patients, setting the tone for their experience while supporting our providers and maintaining accurate records.

Why Choose New U Women’s Clinic & Aesthetics?

• Comprehensive Care : We prioritize holistic treatment, focusing on the entire patient rather than just her diagnosis.
• Integrated Services : Offer patients a one-stop solution for their health, encompassing aesthetic procedures and comprehensive medical care.
• Growth Opportunities : This role offers significant potential for both personal and professional development within a dynamic practice.
• Award-Winning Excellence :
• 2022 : Gold for Best Women’s Clinic; Bronze for Best Med Spa, Cosmetic Surgery, & Weight Loss Program.
• 2023 : Gold for Women’s Clinic & Cosmetic Surgery; Silver for Medical Facility.

Our Mission

To be the premier women’s clinic and med spa, providing a one-stop solution for virtually every aspect of a patient’s life by treating the whole patient with excellent, consistent care through education and evidence-based medicine.

Our Vision

To deliver a unique experience focused on prevention and wellness through proven, safe, and effective treatment outcomes.

Our Values

Ethics/Integrity, Innovation, Teamwork and Collaboration, Transparency, Adaptability, Goal-Oriented, Ambition, and Exceptional Customer Service.

Key Responsibilities

• Welcome patients and visitors by greeting them warmly in person or over the phone.
• Optimize patient satisfaction, provider time, and treatment room utilization by efficiently scheduling appointments.
• Verify and update patient insurance information to ensure accurate billing and records.
• Maintain patient accounts by obtaining, recording, and updating personal and financial information.
• Protect patient rights by ensuring confidentiality of personal and financial data.
• Comfort patients by anticipating their needs and answering their questions while maintaining a clean and organized reception area.
• Notify providers of patient arrivals and manage service delays, ensuring smooth appointment flow.
• Assist in selling skincare products and gaining knowledge of aesthetic services.
• Operate efficiently between two electronic health record systems.
• Follow clinic policies and procedures, reporting any necessary changes to improve operations.

Required Skills

• Proven ability to multitask in a fast-paced environment.
• Strong telephone and interpersonal communication skills.
• Excellent time management and organizational skills.
• Attention to detail with the ability to manage schedules effectively.
• Professionalism, dependability, and a focus on quality.
• Ability to work effectively as part of a team.
• Experience with electronic health record systems and adaptability in navigating multiple platforms.

Experience & Qualifications

• Required :
• 1 year of customer service experience.
• 1 year of medical reception experience.
• Preferred :
• 3 years of experience in both customer service and medical reception.

What We Offer

• On-the-job training to support your professional growth.
• A safe and collaborative work environment.
• Opportunities to gain knowledge of aesthetic services and skincare products.

Job Details

• Job Type : Full-time
• Location : Kennewick, WA
• Work Remotely : No

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