Job Description

Role: HRIS Analyst

Address: Irving, Texas 75038, United States

Interview Process: 2 Video Interviews

Duration: 3m CTH OR 6-12m Contract for those that can't convert

Skill Assessment Priority:

1. ICIMS / Workday / ADP - Either of these 3

2. Zendesk ticketing system - this is their ticketing tool

3. Project Implementation exp a +

4. API exp a HUGE +

Key Responsibilities:

• Ticket Management:Efficiently process and resolve a high volume of incoming support tickets via ZenDesk.
• Handle Level 1-3 tickets, including system troubleshooting, data entry, and validation.
• Conduct system audits and identify areas for improvement.
• Experience with APIs is a strong plus.
• HCM Administration:Provide support for core HR functions within our HCM system (e.g., ADP).
• ATS Support:Provide expertise in our Applicant Tracking System (ATS), specifically ICIMS.
• Assist with system customizations and user training.
• Project Support:Actively participate in system implementations and upgrades.
• Collaborate with vendors and internal stakeholders to ensure successful project outcomes.
• Effectively communicate project progress and address roadblocks.
• Client Support:Provide exceptional customer service to internal and external clients across 6 decentralized regions.
• Build strong relationships with stakeholders and effectively address their needs.

Qualifications:

• 3-5 years of experience in HR Operations, HRIS, or a related field.
• Proven experience with HR technology systems, including ATS (preferably ICIMS), HCM (preferably ADP), and ticketing systems (preferably ZenDesk).
• Strong analytical and problem-solving skills with the ability to troubleshoot complex issues.
• Excellent communication and interpersonal skills, both written and verbal.
• Ability to prioritize tasks, manage multiple deadlines, and work independently.
• Experience in a fast-paced, startup environment or consulting background is highly preferred.
• Proficiency in Microsoft Office Suite.

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