Job Description

Essential Duties & Responsibilities

Responsibilities include but are not limited to:

• Conduct interviews with applicants and residents to verify income, family composition, and other eligibility requirements for HCV/Section 8 programs.
• Process certifications in a timely and accurate manner per agency policies and federal regulations.
• Provide direct customer service and assistance to clients through walk-in duty sessions.
• Follow up with clients and landlords to obtain necessary documentation and confirm unit status.
• Conduct and assist with briefing sessions, including re-briefings when necessary to clarify program details.
• Maintain accurate client records, answer inquiries, and provide subsidy, tenant rent, and utility estimates.
• Process Requests for Tenancy Approval (RTAs) and list units for inspection.
• Respond promptly to emails, phone calls, and written communications from both internal and external stakeholders.
• Organize and assemble materials for agency functions.
• Monitor owner and participant terminations from the HCV program.
• Perform additional duties as assigned.

Minimum Qualifications

Education & Experience

• Associate degree or at least two (2) years of college coursework in Business Math, Social Work, Community Relations, or Communications (or equivalent experience).
• At least two (2) years of experience in social work, public service, or a related field involving public interaction and evaluation of financial eligibility.
• Experience with implementing contracts, policies, and procedures.

Skills & Competencies

• Proficiency in Microsoft Word, Excel, and Outlook.
• Strong math skills, including addition, subtraction, multiplication, division, fractions, and percentages.
• Knowledge of HUD regulations and advanced business math.
• Excellent customer service skills and ability to work in a fast-paced environment.
• Strong attention to detail, confidentiality, and data accuracy.
• Ability to memorize numerical data frequently.

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