Job Description

Company Description

Tailor Made Hospitality is a full-service hospitality management company specializing in maximizing the performance of properties. With extensive hotel management experience and active hotel development involvement, we aim to deliver excellence in hospitality and sustainable business growth.

Key Responsabilities

• Oversee daily front desk operations, ensuring efficient check-in/check-out processes and guest satisfaction.
• Lead, train, and mentor front office associates to uphold Marriott service standards .
• Handle guest concerns and resolve issues promptly and professionally.
• Manage room inventory, reservations, and coordinate with housekeeping to optimize room availability.
• Ensure compliance with brand policies and procedures, maintaining high service and operational standards.
• Collaborate with other departments to enhance overall guest experience.
• Monitor and manage front office financials, including billing, cash handling, and reporting.

Requirements:

• Previous experience as a Front Office Manager or Assistant Front Office Manager in a Marriott property.
• Minimum of three years of front desk experience in a full-service hotel.
• Strong leadership and problem-solving skills.
• Fluency in English and Spanish is mandatory .
• Excellent communication and guest service skills.
• Proficiency in Marriott systems such as Lightspeedand MARSHA is highly preferred.
• Ability to work flexible schedules, including weekends and holidays.

If you have the experience and passion for hospitality, we invite you to apply and become part of our team.

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