HELPDESK ANALYST - German Job at NTT DATA, Inc., Massachusetts

WGFDMGpwMUZVbGY1K21CZzVCSDV5dHNwTFE9PQ==
  • NTT DATA, Inc.
  • Massachusetts

Job Description

Req ID: 297967

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a HELPDESK ANALYST - German to join our team in Casablanca, Casablanca [Dar el Beïda] (MA-CAS), Morocco (MA).

Service Desk Agent- Swedish/English 
Remote, Morocco
Competitive Salary & Benefits

Role Overview
The Service Desk Associate advises and assists users over the phone/chat/email in solving problems related to hardware, software, networks, and peripherals using available technology and internal processes & procedures. Screens, diagnoses, research, and resolves user issues. Documents service requests and dispatches orders to support groups for problem resolution. Advises users on the interpretation of Information Technology (IT) policies, capabilities, limitations, etc. Provides quick response to ensure maximum uptime of all users.

Role Responsibilities

  • Manages customer interactions & records reported issues in the ITSM
  • Identifies issues, apply fixes and investigate root causes using internal instructions.
  • Provides technical guidance in activities associated with identifying, prioritizing, and resolving problems by telephone and e-mail
  • Screens, refers and diagnoses internal inquiries and work requests relating to PC maintenance
  • Participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all on-line system problems are resolved in an accurate and timely manner

Key Skills

  • Ideally University education, preferably technical degree, or Microsoft certifications
  • Awareness of Microsoft Operating Systems local and remote administration and Microsoft Office family applications
  • Experience of providing remote IT support is an advantage
  • Ability to analyze and solve problems by investigating potential solutions using troubleshooting skills
  • Excellent communication and customer service skills
  • Fluency in Swedish and English language
  • Flexibility to work shifts if required

About NTT DATA

NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at  us.nttdata.com

NTT DATA is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

#LI-EMEA

Job Tags

Local area, Shift work,

Similar Jobs

Express Medical Transporters

Ambulatory Driver NEMT Job at Express Medical Transporters

Description: **Currently hiring for drivers in the Wentzville, MO area Job Title: Non-Emergency Transportation Driver Reports to: Operations Supervisor Shift: Monday-Friday Benefits: Competitive pay starting at $15 an hour No commute- Keep the van...

Merck & Co.

Assoc. Dir., Quality Assurance, Contract Testing Labs CoE Lead Job at Merck & Co.

 ...compendia. Current Employees apply HERE Current Contingent Workers apply HERE Search Firm Representatives Please Read Carefully- Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from... 

CRH

Underground Mine Supervisor - Thomasville, PA Job at CRH

 ...300 operating locations provide our customers with top-quality, innovative products and services. Position Overview The Underground Mine Supervisor is responsible for the underground high calcium limestone mine, including production at the primary and secondary... 

Evolution Hospitality

Front Desk Agent (Overnight Flex) / Starting at $20.50/hour Job at Evolution Hospitality

 ...accommodations in the heart of downtown and the famed nightlife of the Gaslamp Quarter. Whether people are here to catch a game at PETCO Park (located just one block away) or attend a corporate event at the San Diego Convention Center (right across the street), we'll take... 

Sanford Health

LPN or CMA - Hospice - PT Job at Sanford Health

 ...applicants Why Work with Us? -Be part of a supportive and caring environment -Make a meaningful impact in the lives of patients and families -Opportunities for professional growth and development Job Summary The Licensed...