Job Description

POSITION SUMMARY:
Responsible for reviewing, analyzing, investigating, monitoring, and reporting of potential and known fraudulent transactions. Responsible for the accurate and timely completion of credit card and debit card member disputes. Provides superior member service to internal staff and external members.


GREENSTATE CULTURE:
At GreenState, we exist to create lasting value for those we serve. We do this by putting immense value into our employees, members and communities. We empower our employees to create endless opportunities, which will then impact the lives of our members and enhance the vitality of our communities.

Pay range for this hourly position is $29.17 - $39.00 /hr with a progressive benefits package.

Responsibilities

1. Adheres to the Credit Union's core values and Service Standards in carrying out GreenState's mission and vision.
2. Demonstrates a positive member service (internal and external) focus at all times.
3. Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities.
4. Ensures confidentiality of member information.
5. Supports a diverse and inclusive work environment.
6. Reviews, analyzes and investigates system generated alerts, including but not limited to, Verafin, iPay, Q2, YellowHammer, for potentially fraudulent activity.
7. Reviews, analyzes and investigates potentially fraudulent activity through online deposit account opening and loan applications, including FinTech applications, as requested.
8. Determines Credit Union and member liability for fraud loss, communicate with member, and post GL entries as necessary.
9. Prepares Hold Harmless Agreements.
10. Reports Elder Abuse to the appropriate state agency/s.
11. Corresponds with law enforcement as it relates to fraudulent activity.
12. Manages check fraud claims.
13. Documents, accurately and thoroughly, all actions taken on a case.
14. Answers phone, email group and LiveChat to assist staff with questions related to disputes and fraudulent transactions.
15. Reviews new and pending credit card and debit card fraud and dispute submissions, reaches out to merchants in effort to obtain credit back to card holders, process and reports through Springboard as needed, provides provisional credit to card holders, send applicable notices, performs charge-offs for closed credit card and debit card closed cases, as necessary, and posts GL entries.
16. Works through MC Connect as needed for fraud reporting.
17. Reviews and processes daily report from Springboard/COOP.
18. Assists with closing accounts, establishing new accounts and moving loans for members experiencing fraudulent account and/or loan activity. This includes, but is not limited to, closing accounts, establishing new accounts, moving loans, online banking, ordering debit cards and
19. ordering checks.
20. Maintains knowledge of applicable laws and regulations (including regulation E), policies and procedures.
    Other duties as assigned by management.

Qualifications

1. High school diploma or equivalent along with a minimum of three years of banking, fraud related experience.
2. Reports to work punctually, works all scheduled hours, and works overtime as necessitated by business demand.
3. Ability and desire to interact with co-workers to develop positive and effective working relationships in all areas of the Credit Union.
4. Ability to effectively gather and analyze information in the course of reviews and investigations.
5. Ability to prioritize assignments, organize work efficiently, and handle large volumes of details.
6. Ability to work independently.
7. Accuracy and attention to detail.
8. Computer literacy and knowledge of alert monitoring systems.
9. Coverage hours for Fraud team: Monday-Friday 7:30am-5:30pm and rotating Saturdays 8:30am-12:30pm.

Reporting Relationship
Reports to Vice President/Compliance and Risk.

Supervisory Responsibilities
This position is not responsible for the supervision of other employees.

Equal Opportunity Employment Statement
GreenState Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. #ID #LI

PI4fccf419cb8e-30492-35774211

Job Tags

Hourly pay, Saturday, Monday to Friday,

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