Job Description

Hiring range : $54,610 - $66,460 DOE and licensure ( Full salary range up to $66,460 for long-tenured staff currently in position or other exceptional circumstances . )

Summary/objective :

The primary role of the Family Advocate is to provide essential resident coaching services for families residing in one of Warren Village’s campuses . Coaching services include conducting biopsychosocial assessments, goal planning, education and workforce navigation, resource and referral, problem solving, de-escalation, and mediation.

Warren Village recognizes that our backgrounds are broad, and our talents are many, from different lived experiences . We value and leverage our differences to encompass and reflect the communities we serve . We align our policies, practices, and resources so that people of all races, cultures, identities, and socioeconomic status may feel valued and respected.

At Warren Village, we uphold organizational values of accountability, collaboration, empowerment, excellence, inclusion, and integrity . We agree to engage our work together with honesty and transparency, clear decision-making, continuous learning and improvement, a commitment to repair, community building, and collective growth and well-being.

Essential Functions and Responsibilities :

• Implements Warren Village mission through coaching activities with program participants at one of Warren Village’s campuses, monitors, and documents progress on individualized plans.
• Utilizing a Mobility Mentoring approach, conducts detailed Bridge to Self-Sufficiency assessments to identify each family’s strengths, needs and establish individual mobility goals related to upward economic mobility, including housing, budgeting, career and education, childcare, health, and wellness and more.
• Provide direct service to residents with the navigation of Education, Workforce and Wellness goals, including but not limited to completing FAFSA applications, school applications, resume building, job search support, and accessing wellness interventions.
• Maintains a keen sense of emotional intelligence, reliability, and flexibility to navigate complex issues at any given time without judgement.
• Communicates effectively to a wide array of audiences from participants to external stakeholders.

• Completes timely and accurate service documentation; maintains data management records and assists with program data reporting.
• Assists participants through problem solving, direct support, intervention, de-escalation, and mediation, as necessary.
• Utilizes a trauma-sensitive, coaching and 2Gen orientation in work with participants.
• Exhibits resourcefulness and ensures proper referrals are made in collaboration with internal and external resources.
• Assist with applicant admission process, including, but not limited to conducting two to three assessment interviews per week and participating in assessment review meetings.
• Complete necessary reporting requirements including biopsychosocial intake assessments, case notes and progress reports.
• Assist with intern supervision.
• Assist with Evening Enrichment programing and special events as needed.

Other duties as assigned.

Competencies:

• Demonstrates the ability to effectively assess and manage crisis situations, utilizing trauma-informed approaches to de-escalate tensions, ensure safety, and maintain a supportive environment.
• Commitment to the mission, goals, and values of Warren Village as stated in the Summary above.
• Technology systems aptitude . Demonstrated proficiency in Microsoft Office applications including Excel, PowerPoint, and Word.
• Ability to work occasional evening and weekend hours within the work week . Flexibility to adapt therapy schedule to meet the evolving needs and dynamics of the community.

Minimum/Required Qualifications :

• Associate’s degree (AA) from two-year college or technical school, in Social Work, Human Services or Education; 4 years of related experience may be substituted for education.

• Minimum of one year of paid employment experience in case management, direct homeless services or working with low-income families .
• Paid experience working in a nonprofit agency.

Preferred education and/or experience:

• Bachelor’s (BA) degree or Master’s (MA) degree in Social Work, Human Services, Education, or related field; 8 years of related experience may be substituted for education.
• Experience working with adults in higher education systems or workforce development.
• Bilingual in English and Spanish, French, Arabic or Swahili; Oral and written communication skills, a plus.
• If driving is required , employee must have a valid driver’s license and the ability to drive Warren Village vehicles.

Work Environment :

The working environment is typically that of an office using a personal computer, telephone, and other equipment.

Physical Demands :

Occasionally lifts and/or moves up to 25 lbs . Primarily a stationary position . The person in this position needs to occasionally move about inside the office/facility to access file cabinets, storage spaces, access units and building spaces by utilizing stairs, office machinery, etc. Constantly operates a computer and other productivity machinery, such as a calculator, copy machine and computer printer . Must be able to exchange accurate information in these situations.

Salary & Benefits : Hiring range : $54,610 - $66,460 DOE and licensure ( Full salary range up to $ for long- t enured staff currently in position or other exceptional circumstances . )

Attractive benefits package, including generous paid time off (sick/vacation days) and 12 holidays. One-week closure in both winter and summer (paid outside of PTO) . Matching employer 403(b) plan . Comprehensive and affordable medical, dental and vision plans for employee and dependents . Virtual telemedicine program . Voluntary supplemental Short-Term Disability and other similar benefits . Plus, company paid life and long-term disability insurance and an Employee Assistance Program . FSA and HSA accounts . Professional development and tuition reimbursement opportunities . Discounted Early Learning Childcare services available.

To Apply : Interested candidates should submit resume and cover letter (as separate PDF attachments) to . Subject line: Family Advocate - Gilpin * . This position will be posted until the latter of November 30 , 2024, or until a qualified candidate is hired.

* When determining if a candidate is a good fit, we look at more than the jobs you have been paid to do but the ranges of ways you have picked up skills and knowledge through your life . If you feel you have lived experiences that may contribute to your experience for the position, please document in cover letter.

Only applicants selected for an interview will be contacted.

We do not accept unsolicited resumes from recruiting agencies . Warren Village is proud to be an Equal Opportunity Employer . We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy or related medical conditions), national origin, veteran status, sexual orientation, gender or other diverse identity, age, disability, marital status, or another protected category . If you have a disability or special need that requires accommodation, please contact us at careers@warrenvillage.org .

Compensation details: 54610-66460 Yearly Salary

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