Additional Information
Job Number 24214792
Job Category Housekeeping & Laundry
Location Courtyard Baltimore Downtown/McHenry Row, 1803 Porter St, Baltimore, Maryland, United States, 21230VIEW ON MAP (
Schedule Full Time
Located Remotely? N
Position Type Management
Additional Information: This hotel is owned and operated by an independent franchisee, Shaner Hotel Group. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.
Job Description
Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Ensures compliance with and completion of all daily operational procedures by the Housekeeping Department.
Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that housekeeping team is informed as well.
Handle guest complaints ensuring guest satisfaction.
Hire, train and develop team members and ensure all required training is complete according to standards.
Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations.
Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts. Adjust schedules throughout the week to meet the business demands.
Ensure all end of month reports are completed to standard.
Assist staff with their job functions to ensure optimum service to guests.
Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
Manages all aspects of employee performance to ensure productivity and a quality work environment.
Maintains Housekeeping Department’s annual budget.
Performs housekeeping, laundry, and houseperson functions whenever necessary.
Other duties as assigned.
Responsibilities
Maintains a high quality of services offered to guests through the management of the functional areas of the housekeeping department and maintain established standards and procedures of Shaner and/or franchise. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.
Qualifications
Minimum 1-3 years of housekeeping management experience in the hospitality industry.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
High school graduate or equivalent, some college preferred.
Bilingual English/Spanish a plus.
Knowledge of proper cleaning techniques, chemical handling, requirements, and use of equipment.
This company is an equal opportunity employer.
frnch1
...Financial Advisor) Lad Drago Insurance and Financial Services Inc., a... ...and services. If you love working with clients but feel stuck in... ...plan to spend time working from home and at times working in the office... ...), a 401(k) match, medical, dental, and vision coverage....
...like CorelDRAW, Photoshop and other related software. ~ Understanding of UI and UX will be an added advantage. ~ Knowledge of animation and video editing will be preferred. ~ Basic knowledge of different kinds of design techniques. ~ Excellent knowledge of color...
...yourself, have some fun and be a part of something much bigger, this is the place for you. Put Your Driving Skills to Work Drivers serve an important role in delivering automotive parts and supplies to local repair shops, body shops, commercial and agriculture...
...to both of these questions, we encourage you to apply! You wont want to miss the opportunity to be a part of the BAND. As the Summer 2025 Graphic Design Intern, you will work with Bandwidths Internal Communications Team during creating and planning engaging visual...
...building skills, particularly over the phone. Reliable attendance and adherence to a set schedule. Ability to learn and utilize online tools, including email platforms, knowledge bases, reporting tools, and performance trackers. Familiarity with Excel and...