Job Description

Additional Information

Job Number 24214792

Job Category Housekeeping & Laundry

Location Courtyard Baltimore Downtown/McHenry Row, 1803 Porter St, Baltimore, Maryland, United States, 21230VIEW ON MAP (

Schedule Full Time

Located Remotely? N

Position Type Management

Additional Information: This hotel is owned and operated by an independent franchisee, Shaner Hotel Group. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Job Description

• Be available to work a flexible schedule, including weekends, holidays, and varied shifts.

• Ensures compliance with and completion of all daily operational procedures by the Housekeeping Department.

• Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that housekeeping team is informed as well.

• Handle guest complaints ensuring guest satisfaction.

• Hire, train and develop team members and ensure all required training is complete according to standards.

• Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations.

• Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts. Adjust schedules throughout the week to meet the business demands.

• Ensure all end of month reports are completed to standard.

• Assist staff with their job functions to ensure optimum service to guests.

• Monitor and maintain cleanliness, sanitation, and organization of assigned areas.

• Manages all aspects of employee performance to ensure productivity and a quality work environment.

• Maintains Housekeeping Department’s annual budget.

• Performs housekeeping, laundry, and houseperson functions whenever necessary.

• Other duties as assigned.

Responsibilities

Maintains a high quality of services offered to guests through the management of the functional areas of the housekeeping department and maintain established standards and procedures of Shaner and/or franchise. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.

Qualifications

• Minimum 1-3 years of housekeeping management experience in the hospitality industry.

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.

• High school graduate or equivalent, some college preferred.

• Bilingual English/Spanish a plus.

• Knowledge of proper cleaning techniques, chemical handling, requirements, and use of equipment.

This company is an equal opportunity employer.

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