Job Description

Contract to Hire

Hybrid

Responsibilities

· Primary point of contact to NetSuite Support, providing support with regards to all aspects of NetSuite

• Train users on the NetSuite application, providing support to users and maintaining proper system access; and support end user technical requests.
• Perform day to day operations, maintenance, projects, change requests, and support tasks for all NetSuite applications and the ecosystems
• Plan, review, and revise feature configurations and customizations of NetSuite to meet evolving business and operational needs
• Support requests for new/update/termination of users/roles, partners, and associated accounts/roles, workflow, design, maintenance, and troubleshooting.
• Support NetSuite integration project efforts and be the liaison with NetSuite Support
• Support end user requests for new saved searches, reports, KPIs and dashboards
• Monitor end-user usage, daily system scripts, and track performance
• Provide internal, ongoing system-technical support to users, including training and maintaining proper system access for all roles
• Develop, document, and implement policies, procedures, and guidelines to ensure data integrity, change protocols, customization, usage, etc.
• Maintain up-to-date knowledge of NetSuite functionality on new releases, customizations, and integrations
• Responsible for the change management and release process for the NetSuite platform
• Responsible for NetSuite data management which includes governance and control, security, and integrity

· Manage user access accounts and requests in support of SOX and compliance requirements

· Manage and work with the ticketing system in support of NetSuite related items

Minimum Qualifications (Requirements)

· Minimum of bachelor’s degree or equivalent work-related experience

· 3+ years of Netsuite administration experience with an advanced understanding of the NetSuite platform

· Experience performing business systems analysis

· Can demonstrate experience with CRM and/or ERP systems

· Experience assisting employees of varying levels of computer expertise; ability to clearly and concisely communicate technical information to staff of all levels of technical sophistication.

· Ability to think logically and analyze technical information, including written manuals, computer/ equipment mechanisms and parts.

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