Job Description

Job Title: Part-Time Customer Service Specialist

Location: USA

Company: Beacon Communities LLC

Schedule: Part-Time (20–25 hours/week; flexible schedule may include evenings or weekends)

About Beacon Communities LLC

At Beacon Communities, we believe in building vibrant communities that make a difference in people’s lives. As a respected leader in affordable, market, and mixed-income housing, our goal is to create a warm, welcoming environment for our residents while delivering exceptional service. Join a mission-driven company where your work matters and your voice is heard.

Position Summary

We are looking for a friendly, organized, and service-oriented Customer Service Specialist to join our team on a part-time basis. This role is the first point of contact for residents, guests, and vendors and is instrumental in ensuring a positive customer experience at our community.

Key Responsibilities

• Greet and assist residents and visitors in a professional, courteous manner
• Respond to phone calls, emails, and walk-in inquiries promptly and accurately
• Manage service requests and ensure timely follow-up and resolution
• Maintain resident files and update CRM software with accurate information
• Support leasing and property management teams with administrative tasks
• Assist with scheduling maintenance and vendor appointments
• Help coordinate resident events and communications
• Ensure the front office and common areas remain tidy and welcoming

Qualifications

• High school diploma or equivalent required; associate degree or higher preferred
• 1+ years of customer service experience, preferably in property management, hospitality, or retail
• Strong interpersonal and communication skills
• Proficient with Microsoft Office Suite and comfortable learning new systems
• Ability to handle sensitive situations with professionalism and discretion
• Bilingual skills a plus

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