Customer Service Representative Job at National Grid, Syracuse, NY

WEtPMWk1WkRYRkQrL1cxbTdoUDJ6dDR0TEE9PQ==
  • National Grid
  • Syracuse, NY

Job Description

About Us

Come join an exciting team with room for advancement! We are presently seeking Revenue Cycle Management Associates for openings in Syracuse. In addition to a starting wage of $21.31 per hour, we offer excellent benefits including medical, dental, life insurance, 401(k) plan, vacation, tuition assistance and more. The salary will automatically increase after 6 months to $23.31 per hour. The maximum pay within the job series is $31.51 per hour.

Under general supervision, perform administrative and back-office duties. Perform a full range of assignments consisting of related steps, processes or methods. Exercise initiative in completing recurring work while using judgment and procedures. Perform work including, but not limited to, the following:

Job Responsibilities

Open, deliver, route, scan, log and process incoming correspondence (faxes, mail, emails, return mail/email)

Process and track Automated Clearing House (ACH) notification, return items, online lockbox decision tools, return checks, field collector payments, return and fee reports

Basic account updates, field orders and outbound calls based on account parameters

Perform out outbound Commercial & Industrial collections calls on accounts with balances <$5,000 (excluding high risk or managed accounts) and outside collection agency work

Research, reconcile and resolve customer, agency, internal clients/billing owners/partners, banks inquires including account research, billing and adjustments

Investigate and process billing, service order, collections, payment and audit/control related systems exceptions for timely and accurate revenue recognition

Process financial account transactions to ensure accurate account billing, balances, revenue and General Ledger (G/L) accuracy (, disputes, sales tax, debit/credit adjustments, deposit maintenance, suspends, vouchers, G/L activities, final bill disputes, customer directed payments, collection agency manual payments, bank issued, HEAP and cross system payments)

Perform and coordinate revenue loss mitigation activities such as pole cuts, field collections, gas safety compliance, consumption on inactive accounts, stopped meter, theft and other loss activities

Communicate with external customers, business partners, vendors and other employees

Skills:

  • Excellent communication skills with external customers, vendors and other employees
  • Advanced use of computer software (Email, MS Office Suite) and office technologies
  • Solid math skills
  • Ability to investigate, review and reconcile financial transactions.
  • Ability to create and update excel or system files/reports

Qualifications:

  • High School Diploma or equivalent required (Associate’s Degree preferred).
  • 1-3 years of Customer Service or Financial Business Experience in an office setting is preferred.
  • Demonstrated experience of common business applications such as Microsoft Office (MS Word, MS Excel, MS Outlook).
  • Must possess excellent interpersonal verbal and written communication skills.
  • Satisfactory completion of validated skills testing, as determined by the Company.

Step increase up to 1 year in 6 month increments.

External Job Candidates

Many of the terms and conditions of employment for this position are defined by a collective bargaining agreement that the

Company has with a local union. Newly hired employees are bound by the terms of this collective bargaining agreement as well as

Other Agreements Between The Company And The Local Union.

$21.31 an hour

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.

Job Tags

Hourly pay, Local area,

Similar Jobs

Salinas

Server/Bartender Job at Salinas

 ...We are a New York Times two-star Spanish restaurant located in West Chelsea featuring regional Spanish dishes by Chef Luis Bollo. We...  ...for experienced part time or full time servers. Servers with bartending experience is a plus. Open availability preferred but not required... 

SCA Health

Senior Partnership Accountant Job at SCA Health

 ...delivering on the quadruple aim of high-quality outcomes and a better experience for patients and providers, all at a lower total cost of care....  ...Repurchase Transactions Ensure that all partnership equity accounts & equity transactions are properly recorded, reviewed &... 

Savannah College of Art and Design

Professor of SCAD Language Studio Job at Savannah College of Art and Design

 ...delivering engaging and effective ESL instruction to a diverse student body. In this role you will teach courses and host contact hours...  ...drivers license Travel Required: Less than 10% Work Hours: The university work week is Sunday through Saturday. Most... 

Just Around The Corner, Inc.

Dog Walker/Pet Sitter, Plymouth MA Job at Just Around The Corner, Inc.

 ...every day and go to work to be greeted by wagging tails and slobbery kisses? Just Around the Corner is the premier dog walking and pet sitting company in Plymouth, MA, since 2008 . We are seeking pet lovers for part-time pet sitting and dog walking. We are looking to... 

Rizing

SAP S/4 FICO Consultant Job at Rizing

 ..., a Rizing company, is an elite consulting company providing full life-cycle implementation services. We are recruiting SAP Finance/FICO Consultants with S/4 Finance implementation experience to join our growing practice. **MUST be able to work in Chicago Monday...