Customer Experience Specialist Job at Dawson, Columbus, OH

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  • Dawson
  • Columbus, OH

Job Description

Customer Experience Specialist

Pharmaceutical Manufacturing

$17.50-$21.00 per hour

Temp to Hire

Monday-Friday, 8:00am-5:00pm

Grandview, Ohio (onsite)

What we offer:

  • After being hired on, the following benefits are offered:
  • PTO
  • Matching HAS and 401k funds

What you’ll be doing:

  • Conduct inbound and outbound support calls to targeted groups of customers
  • Account expansion and upselling opportunities
  • Existing account retention
  • Develop and maintain strong customer relationships
  • Develop and maintain strong manufacturer relationships
  • Run, review, and act upon daily monitoring reports as needed
  • Enter, update, and amend customer orders
  • Work internally with other departments regarding inbound and outbound orders
  • Work directly with management teams to facilitate superior customer experiences
  • Serve as the voice of the customer and resolve all issues and needs timely, 24 hours or less
  • Regularly review jobs and improve daily work processes to eliminate waste
  • Comply with local, state, and federal laws, regulations, and policies

Who we’re looking for:

  • High School diploma
  • 1-year related work experience
  • Strong organizational skills with attention to detail
  • Excellent math and analytic skills
  • Ability to pass background and drug screen
  • Strong MS Office suite skills
  • 1+ years of pharmaceutical industry experience
  • 2-5 years related experience
  • College degree preferred; not required

Job Tags

Hourly pay, Work experience placement, Local area, Monday to Friday,

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