REQUIRED SKILLS AND EXPERIENCE
- Minimum 2 years previous customer service experience or experience as a client service representative - At least 1 year of call center experience - High School Diploma or GED - Customer orientated with the ability to adapt/respond to different types of customers - Bilingual (English & Spanish)
JOB DECRIPTION
Customer Satisfaction Representatives are responsible for helping customers on the phone, by email, live chat, or in person with all of their product or account needs. This requires a thorough knowledge of our products and recommended protocols in order to provide timely and accurate information to incoming customer inquiries, order status and product knowledge requests (don't worry, we'll teach you). **This position requires you to be on site at our HQ in Houston, TX. Responsibilities: - Resolves customer concerns via phone, email, live chat, or social media; - Assists customers with the placement of orders, exchanges, or refunds; - Helps with complaints, errors, account questions, billing, cancelations, and other queries; - Identifies and assesses the customers’ needs to achieve satisfaction; - Provides accurate, valid, up-to-date and complete information about products; - Meets individual and CSR team satisfaction targets; - Provide appropriate solutions and alternatives to customers within the specified average time limits; - Goes the extra mile to engage and satisfy customers; - Greets and follows up with walk-in customers; - Creates and updates customer accounts; - Ensures proper customer satisfaction is being delivered at all times; - Most importantly, a practiced caring attitude that assists you to provide our valued customers with the best products and information.
...engagement while improving profitability and differentiation. Partner with the President to establish financial governance and a corporate dashboard. Drive best practices across the organization, particularly in sales, account management, business operations, and...
...We are seeking a highly skilled and experienced SEO Manager to join our dynamic marketing team. The ideal candidate will be responsible for developing and executing our comprehensive SEO strategy, encompassing traditional search engines and emerging AI-powered search platforms...
...will achieve this by focusing on our core values; Care Genuinely for People, Play like a Champion and Win as One.Want to be a Delivery Driver? Your Gig, Your Schedule, Great Benefits, Fast Pay - Pizza Hut $15-$20That's right, we will pay you to drive around in...
CDL A Driver Local Home Daily Dedicated Acct Guaranteed Pay Need Class A drivers with 3 months or more experience Home daily job out and back runs Some driver unloading but not on all stops Combo pay mileage, stops and daily rate 1600-1700 weekly...
...robotic systems, the Robotics department is expanding our teams that are responsible for ensuring our systems have been designed, built, tested and maintained with the highest standards possible. The Engineers and Technicians that work in these roles are focused on the...